If the Wizard did not start, you may have one of the following 4 problems:




Enabling JavaScript:

Choose your browser from the list of supported browsers below.

Microsoft Windows Mac OS X
Internet Explorer Safari
Netscape Netscape
Mozilla Mozilla
Firefox Firefox*

*Firefox is not supported on the Intel Mac

Please choose your browser from the list of supported browsers below for instructions on enabling cookies.

Microsoft Windows Mac OS X
Internet Explorer Safari
Netscape Netscape
Mozilla Mozilla
Firefox Firefox*

*Firefox is not supported on the Intel Mac

Installation of Java:

Choose your OS from the list of support Operating Systems below.

Microsoft Windows
Mac OS X

 

QuickTime Streaming

Did you see the QuickTime plugin on the previous page?
 (error may be different from sample image)

-------Sample Image---------------------------
Image of QuickTime audio plugin bar
---------------------------Sample Image-------

Click on the RETRY TEST button below to check.

YES NO
If you DID see the
QuickTime bar on the
previous page, click here		If you DID NOT see
the QuickTime bar
on the previous
page, click here.

 

 

Configuring QuickTime Settings:

Please click on the Operating System installed on your computer for instructions to configure QuickTime to connect to the audio stream:

Microsoft Windows
Mac OS X

If you are using RealOne Player/RealPlayer 10 (pictured below) please click here.

-------Sample Image---------------------------
Screenshot of RealOne Player audio plugin bar
---------------------------Sample Image-------


If you saw something different form the image of RealPlayer above, please click here.

Supported Internet Browsers

Microsoft Windows Mac OS X

*Firefox is not supported on the Intel Mac

Supported Operating Systems

IE (Microsoft Windows):
  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click on the Security Tab and click the Custom Level box
  4. Towards the bottom of the list there will be heading that says Scripting
  5. Enable Active Scripting
  6. Click OK
  7. Click OK again

Netscape (Microsoft Windows):
  1. Open Netscape
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plugins
  5. Check Navigator under the Enable JavaScript heading
  6. Click OK

Netscape (Mac OS X):
  1. Open Netscape
  2. Click on the Netscape menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plugins
  5. Check Navigator under the Enable JavaScript heading
  6. Click OK

Mozilla (Microsoft Windows):
  1. Open Mozilla
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under 'Enable JavaScript for'
  6. Click OK

Mozilla (Mac OS X)
  1. Open Mozilla
  2. Click the Mozilla menu -> Preferences
  3. In the left-hand menu section, double-click on Advanced
  4. Click Scripts & Plug-ins
  5. Check Navigator under 'Enable JavaScript for'
  6. Click OK

Firefox (Microsoft Windows):
  1. Open Firefox
  2. Click the Tools menu -> Options
  3. Click Web Features or Content
  4. Click Enable JavaScript
  5. Click OK

Firefox (Mac OS X):

*Firefox is not supported on the Intel Mac

  1. Open Firefox
  2. Click the Firefox menu -> Preferences
  3. Click Web Features or Content
  4. Click Enable JavaScript
  5. Click OK

Safari:
  1. Open Safari
  2. Click on the Safari menu -> Preferences
  3. Click on Security
  4. Check the Enable JavaScript box
  5. Click OK

Internet Explorer (Microsoft Windows):

Internet Explorer 6 or 7
  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click on the Privacy Tab and click the Advanced box
  4. Check the box labeled 'Override Automatic Cookie Handling'
    • Choose Accept for First Party Cookies
    • Choose Accept for Third Party Cookies
  5. Click OK
  6. Click OK again

If you have Internet Explorer 5 or 5.5, please click here.

Internet Explorer (Microsoft Windows):

 Internet Explorer versions 5 and 5.5
  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click on the Security Tab and click Custom Level
  4. In the Cookies section, enable the following:
    • Allow cookies that are stored on your computer
    • Allow per session cookies
  5. Click OK
  6. Click OK again

Netscape (Microsoft Windows):
  1. Open Netscape
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Privacy & Security and click Cookies
  4. Choose Allow all cookies
  5. Click OK

Netscape (Mac OS X):
  1. Open Netscape
  2. Click on the Netscape menu -> Preferences
  3. In the left-hand menu section, double-click on Privacy & Security
  4. Click on Cookies
  5. Choose Allow all cookies
  6. Click OK

Mozilla (Microsoft Windows):
  1. Open Mozilla
  2. Click on the Edit menu -> Preferences
  3. In the left-hand menu section, double-click on Privacy & Security and click Cookies
  4. Choose Allow all Cookies
  5. Click OK

Mozilla (Mac OS X):
  1. Open Mozilla
  2. Click the Mozilla menu -> Preferences
  3. In the left-hand menu section, double-click on Privacy & Security
  4. Click Cookies
  5. Select 'Allow Cookies for the originating web site only'
  6. Click OK

Firefox (Microsoft Windows):
  1. Open Firefox
  2. Click the Tools menu -> Options
  3. Click Privacy
  4. Click on Cookies
  5. Select 'Allow sites to set Cookies'
  6. Click OK

Firefox (Mac OS X):

*Firefox is not supported on the Intel Mac

  1. Open Firefox
  2. Click the Firefox menu -> Preferences
  3. Click on the Privacy
  4. Click Cookies
  5. Select 'Allow sites to set cookies'
  6. Click OK

Safari:
  1. Open Safari
  2. Click on the Safari Menu -> Preferences -> Security
  3. For Allow Cookies, choose "Only from sites you navigate to"
  4. Click OK

Installing Java on Microsoft Windows:

Click on the Java logo below to access Sun's JRE download site. Follow the instructions on Sun's website to download and install the latest Java Runtime Environment. After which, you should run the Wizard to ensure that it installed properly.

GetJava Download Button

If you already have the JRE installed and continue to have problems, you may still need to enable Java for your browser. Click here for further instructions.

Enabling Java for your browser:

Choose your browser from the list of supported browsers below.

Internet Explorer
Netscape
Mozilla
Firefox

Installing Java on Mac OS X
  1. Open the Apple Menu -> System Preferences
  2. Click Software Update
  3. Click on 'Check for Updates'
  4. If Java is one of the updates, check it and install
  5. Restart your browser
  6. Re-launch the Wizard
If you already have the latest Java VM installed, you may still need to enable Java for your browser. Click here for further instructions.

Enabling Java on Mac OS X

Choose your browser from the list of supported browsers below.

Safari
Netscape
Mozilla
Firefox*

*Firefox is not supported on the Intel Mac

The Text Chat test will check whether you're able to connect to the messaging service. This test may take a moment to load up so please be patient.

Should you continue to be stuck on the Text Chat test after re-launching the test and waiting a minute, please click on the "Skip & Continue" button and continue on with the Wizard. At the end of the Wizard, fill out the feedback form with a detailed description of the problem and note any Anti-Virus or Firewall software installed on your computer.

If you've reached this page, it indicates that there was a problem loading a signed applet on your computer. In order for the HorizonMedia System to work on your computer, it will request that you accept a certificate for signed applets. This signed applet provides an added level of security to ensure that no one has altered the Java applet as it is sent from the server.

The signed applet may take up to several minutes to load, depending on the speed of your internet connection and computer. If you did not wait several minutes, please click the RETRY TEST button at the bottom of the HorizonMedia Wizard test page.

If you were not prompted with the certificate, click here.

If you were prompted with the certificate but clicked on the "No" button, click here.

 

Certificate did not appear

If you were not presented with the certificate to accept the signed applet, this usually indicates that you do not have a supported Java Virtual Machine installed on your computer. Click here for instructions on installing a Java Virtual Machine that will work with signed applets.


Certificate was not accepted

In order to receive audio via your computer, Horizon Wimba signed applets must be allowed to run on your computer. If you chose not to allow Horizon Wimba signed applets, you will need to close all instances of your internet browser and then re-open it to run the Wizard again. When prompted, be sure to allow Horizon Wimba applications to run on your computer.

Note: It's recommended that you choose to "ALWAYS" allow signed applets from Horizon Wimba.

 

During the HorizonMedia Audio Playback test, HorizonMedia is downloaded and installed on your computer. Once the download and installation is complete, HorizonMedia will load and playback some audio. It may take up to several minutes for the download of HorizonMedia to complete so be sure to allow the progress bar to reach the end.

If the download and installation of HorizonMedia was interrupted before the progress bar completed, click the RETRY TEST button at the bottom of the HorizonMedia Wizard test page.

If the HorizonMedia download completed and you are still do not hear the audio greeting, click here.

During the HorizonMedia audio playback test, you should see the audio client as represented below.

------------Sample Image-----------------------------------------------

-----------------------------------------------Sample Image------------

The colors in the netbar, , indicate whether you are connected. If the bars are completely gray, that indicates that the client has not connected to the server.

If the color of the netbar does not change after a couple minutes, it may be due to an internet security application or firewall on your computer. Ensure the file, horizonmedia.exe, is enabled to access the internet through your firewall. For specific instructions, refer to your firewall documentation.

If you heard the audio greeting during the HorizonMedia test but did not hear your own voice, here are some things to check:

  1. Ensure that you click AND HOLD the talk button when speaking
  2. Ensure that the microphone is working
  3. Check that the recording controls are configured properly on the computer

Once you've verified that you are holding down the talk button and have a working microphone, click on your computer's operating system below to configure the recording controls.

Microsoft Windows
Mac OS X

Installing QuickTime
  1. Click here to open the Apple Website
  2. Install the newest version of QuickTime to your computer
  3. Re-launch the Wizard

QuickTime for Microsoft Windows

Choose which version of QuickTime you have installed:

QuickTime 7
QuickTime 6

To determine which version of the QuickTime player you have installed do the following:

  1. Open QuickTime
  2. Click on Help from the top menu
  3. Click on About QuickTime Player

Configuring QuickTime 7 (Microsoft Windows)
  1. Go to the Start menu -> Programs -> QuickTime -> QuickTime Player
  2. In the Edit menu select Preferences -> QuickTime Preferences
  3. Click on the Advanced tab
  4. In the drop-down titled "Transport Setup", select custom. This will bring up a new window
  5. Change the Transport Protocol from UDP to HTTP
  6. Change the Port ID to 80 and click OK
  7. Apply the new settings and click OK
  8. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #6 instead of 80.
* This requires Port 554/tcp to be open on your network.

Configuring QuickTime 6 (Microsoft Windows)
  1. Go to the Start menu -> Programs -> QuickTime -> QuickTime Player
  2. In the Edit menu select Preferences -> QuickTime Preferences
  3. In the drop down menu at the top of the QuickTime Settings window, select Streaming Transport
  4. Select the radio button for "Use HTTP, Port ID"
  5. Click the radio button for 80
  6. Close the QuickTime Settings window and close the QuickTime Player
  7. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #5 instead of 80.
* This requires Port 554/tcp to be open on your network.

QuickTime for Mac OS X

Choose which version of QuickTime you have installed:

QuickTime 7
QuickTime 6

To determine which version of the QuickTime player you have installed do the following:

  1. Open QuickTime
  2. Click on QuickTime Player from the top menu
  3. Click on About QuickTime Player

Configuring QuickTime 6 (Mac OS X)
  1. Click on the Apple button at the top left of your screen
  2. Click on System Preferences
  3. Click on the QuickTime icon
  4. Click on Connection
  5. Click on Transport Setup
  6. Select the radio button for "Use this protocol and port ID"
  7. In the Transport Protocol menu, click on the arrow and choose "HTTP"
  8. Click the radio button for 80
  9. Click OK and close the QuickTime Settings window
  10. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #8 instead of 80.
Note: This requires Port 554/tcp to be open on your network.

Configuring QuickTime 7 (Mac OS X)
  1. Click on the Apple button at the top left of your screen
  2. Click on System Preferences
  3. Click on the QuickTime icon
  4. Go to the Advanced section by clicking on the "Advanced" button
  5. In the drop-down titled "Transport Setup", select custom. This will bring up a new window
  6. Change the Transport Protocol from UDP to HTTP
  7. Click the radio button for port 80
  8. Close System preferences
  9. Retry the QuickTime test
Although Port 80 is the least restricted port on most networks, port 554 may be more efficient for streaming QuickTime audio. To use Port 554*, simply enter "554" in step #7 instead of 80.
*Note: This requires Port 554/tcp to be open on your network.

Configure Audio Input Settings (MS Windows)

Use the following directions to configure your volume settings:
  1. Verify that your speakers or headphones are turned on and plugged in correctly
  2. Verify that your computer's audio is working
  3. Verify that your computer is set to accept audio input
    1. START button -> Programs -> Accessories -> Entertainment -> Volume Control
    2. Click the Options menu and select Properties
    3. Select the Recording button
    4. From the list, make sure Microphone has a check mark next to it
    5. Click OK
    6. Lastly, make sure the Select box is checked (or not muted) in the Microphone section

Configure Audio Input Settings (Mac OS X)

Please use the following directions to reconfigure your Hardware and Volume settings:
  1. Verify that your speakers or headphones are turned on and plugged in correctly
  2. Verify that your computer's audio is working
  3. Verify that your computer is set to accept audio input
    1. Access your Volume settings by going to the Apple Menu->System Preferences->Sound
    2. Choose the Input Tab
    3. Choose your input device
    4. Set the Input Level

Installing RealPlayer

It appears that you do not have the RealPlayer installed on your computer. Use the instructions below to install the RealPlayer:

  1. Click here to go to the Real website
  2. Download and install the RealPlayer version corresponding to your Operating System
  3. After installing the RealPlayer, click on the Retry Test button below

 

Configuring RealPlayer 8 for Microsoft Windows:
  1. Open Start Menu -> Programs -> Real -> RealPlayer
  2. In the View Menu, select 'Preferences'
  3. Select 'Transport' tab
  4. Select 'Use specified transports'
  5. Click 'RTSP Settings'
  6. Select 'Use HTTP Only'
  7. Click OK
  8. Click OK again

Configuring RealOne Player/RealPlayer 10 :

Please click on the Operating System installed on your computer for instructions to configure RealOne Player/RealPlayer 10 to connect to the audio stream:

Microsoft Windows
Mac OS X

 

RealOne Player/RealPlayer 10 for Microsoft Windows:
  1. Open Start Menu -> Programs -> Real -> RealPlayer
  2. Click on Tools ->Preferences
  3. Double-click on Connection
  4. Click on Network Transports
  5. Select 'Manually configure connection settings'
  6. Click 'RTSP Settings'
  7. Check 'Attempt to use HTTP for all content' and uncheck all the other options.
  8. Click OK
  9. Click OK again

RealOne Player/RealPlayer 10 for Mac OS X:
  1. Open Real Player (usually located in the Applications folder)
  2. Click on RealPlayer (or RealOne Player) from the menu bar
  3. Select Preferences ->Transport
  4. Check the box to 'use manually configured RTSP and PNA transport setting'
  5. Click Configure Transport
  6. Check the two boxes next to 'HTTP' and uncheck the others
  7. Click OK
  8. Click OK again

Viewing Flash Presentations


Installing Macromedia Flash Player:
  1. Click here to open the Macromedia website
  2. Download and install the current version of Flash
  3. Re-launch the Wizard

Viewing PDF Files

Installing Adobe Acrobat to view PDF files:
  1. Click here to open the Acrobat website
  2. Download the latest version of Adobe Acrobat and install
  3. Re-launch the Wizard

Note: If you are using Mac OS X please click here

Viewing PDF Files on Mac OS X

Installing a PDF plugin for OS X:
  1. Please click here to download the plugin
  2. Click the Download button in the top right-hand corner of the web page
  3. Download the installer to your computer (*remember to note where you download it to*)
  4. Install the viewer
  5. Re-launch the Wizard

Internet Explorer (Microsoft Windows):
  1. Open Internet Explorer
  2. Click on the Tools menu -> Internet Options
  3. Click the Advanced tab
  4. Locate the Java (Sun) or Microsoft VM section. Microsoft VM is an outdated VM and Horizon Wimba recommends Java Sun. Only the Java (Sun) section should be checked. (If you do not see Java (Sun), click here.)
    1. If Java (Sun) VM is already checked:
      1. Click on the Security tab and choose Internet
      2. Click on Custom Level
      3. Scroll down to Java VM and select High Safety
    2. Ensure that Microsoft VM is not checked
  5. Click OK and restart Internet Explorer
  6. Run the Wizard again

Netscape (Microsoft Windows):
  1. Open Netscape
  2. Click on the Edit menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Netscape (Mac OS X):
  1. Open Netscape
  2. Click on the Netscape menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Mozilla (Microsoft Windows):
  1. Open Mozilla
  2. Click on the Edit menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Mozilla (Mac OS X):
  1. Open Mozilla
  2. Click on the Mozilla menu -> Preferences
  3. Click on Advanced
  4. Check 'Enable Java'
  5. Click OK

Firefox (Microsoft Windows):
  1. Open Firefox
  2. Click the Tools menu -> Options
  3. Click Web Features or Content
  4. Click Enable Java
  5. Click OK

Firefox (Mac OS X):

 *Firefox is not supported on the Intel Mac
  1. Open Firefox
  2. Click the Firefox menu -> Preferences
  3. Click Web Features or Content
  4. Click Enable JavaScript
  5. Click OK

Safari:
  1. Open Safari
  2. Open the Safari menu -> Preferences
  3. Choose the Security menu
  4. Check the Enable Java box
  5. Click OK


It is very common to have multiple pop-up blockers installed on a computer, which may affect different aspects of Horizon Wimba Live Classroom. In order to participate in a presentation, you will need to either disable it or configure each pop-up blocker to allow pop-ups from the Live Classroom's website address.

If you are having trouble locating pop-up blockers, click here for tips.

For a complete list of pop-up blockers we have come across and instructions to disable them, click here.

Here are some places you can look to find pop-up blockers:
  1. Many internet browsers contain built-in pop-up blockers.
  2. Check additional toolbars installed on Internet Explorer
    1. Click on View -> Toolbars
    2. Look for browser add-ons (i.e. Google, Yahoo, etc.)
    3. Make sure the add-ons are checked
    4. Locate the toolbars on the IE browser and turn off any pop-up blockers it may contain.
  3. Check the System Tray (bottom right of screen) for any programs that may have a pop-up blocker and disable it.
  4. Pop-up blockers may be packaged with internet security software such as Norton Security and Zone Alarm.
It possible to have multiple pop-up blockers installed. For a list of instructions to disable known pop-up blockers in the categories listed above, click here. Refer to the documentation of your pop-up blocker for instructions to allow pop-ups from specific websites.

Instructions for Removing Pop-Up Blockers

 Please choose the pop-up blocker you have installed from the list below:

Browsers
Internet Explorer
Netscape/Mozilla
Firefox
Safari
 
IE Toolbars
GuardWall
Google Toolbar
Yahoo Toolbar
MSN Toolbar
AOL Toolbar
 
Firewalls
Norton
McAfee
Zone Alarm

If you are having trouble locating pop-up blockers, click here for tips.

Norton Internet Security
  1. Double Click on the Norton Icon (pictured below) in the System Tray
  2. Click 'Ad Blocking'
  3. Click 'Turn Off'
Screenshot of the Norton Internet Security icon



To view instructions for disabling other pop-up blockers, click here.


Google Toolbar:
  1. Click on the Google Icon (pictured below) and select 'Options'
  2. In the Accessories Section uncheck 'Popup Blocker'
Screenshot of the Google icon



To view instructions for disabling other pop-up blockers, click here.


Yahoo Toolbar:
  1. Click on the Pop-Up Icon pictured below
  2. Uncheck 'Enable Pop-Up Blocker'
Screenshot of the Yahoo pop-up icon



To view instructions for disabling other pop-up blockers, click here.


IE on Microsoft Windows XP Service Pack 2:
  1. Click on Tools
  2. Choose Pop-up Blocker and click on 'Turn Off Pop-up Blocker'


To view instructions for disabling other pop-up blockers, click here.


Netscape/Mozilla Pop-up Blocker
  1. Open the Preferences menu
    • Using Microsoft Windows, the Preferences menu is in the Edit menu
    • Using Mac OS X, the Preferences menu is in the Netscape/Mozilla menu
  2. Open the Privacy and Security Menu
  3. Select Pop Up Windows and Uncheck 'Block unrequested pop ups'


To view instructions for disabling other pop-up blockers, click here.


Firefox Pop-up Blocker
  1. Go to Tools -> Options (for Mac OS X: Firefox menu -> Preferences)
  2. Click Web Features or Content
  3. Uncheck the box for "Block Popup Windows"


To view instructions for disabling other pop-up blockers, click here.


Safari Pop-up Blocker
  1. Open the Safari Menu and choose Preferences
  2. Open the Security Menu
  3. Uncheck 'Block pop up windows'


To view instructions for disabling other pop-up blockers, click here.

Guard IE /GuardWall
  1. Go to Start -> Programs -> Guardwall
  2. In the Pop-ups tab uncheck "automatically block pop-ups when opening new browser windows

You can also access it from the IE toolbar or from the System Tray:

  1. Click on Guardwall
  2. Check "always allow pop-ups/scripts from this website


To view instructions for disabling other pop-up blockers, click here.


Zone Alarm Pro/Zone Alarm Security Suite
  1. Open Zone Alarm
  2. Select Privacy -> Main
  3. In the Ad Blocking area options should be there to turn it off


To view instructions for disabling other pop-up blockers, click here.


McAfee Security Center
  1. Open McAfee Security Center -> Privacy Service
  2. Click on Options, from the categories on the left side
  3. Choose the 'Block Ads' tab
  4. Uncheck both boxes


To view instructions for disabling other pop-up blockers, click here.


MSN Toolbar
  1. Click on the MSN Icon and select 'MSN Search Toolbar Options'
  2. Below 'Toolbar' on the left side, click on 'Pop-Up Blocker'
  3. Uncheck the box labeled 'Turn off Pop-Up Blocker'
  4. Click OK


To view instructions for disabling other pop-up blockers, click here.


AOL Toolbar
  1. Click on the AOL Icon to the left of the search box
  2. Select 'Turn off Popup Blocker'


To view instructions for disabling other pop-up blockers, click here.


Uninstalling Java on Microsoft Windows

Once the old version of Java has been removed, you will run the Setup Wizard again to install the latest version of Java.

  1. Click the Start button in the bottom left of your screen
  2. Select Control Panel or Settings -> Control Panel
  3. Double-click Add/Remove Programs
  4. Scroll down and select Java 2 Runtime Environment
  5. Close all open Web browser windows and click the Remove button
  6. Follow the on-screen instructions to complete the uninstall.
  7. Run the Setup Wizard again, where you will be prompted to install the latest version of Java.

Note: It is possible to have multiple installations of Java on your computer. If you do have multiple Java 2 Runtime Environment installations, you must remove them all before running the Wizard again to install the latest version of Java.